Policy Pages
Return & Exchange Policy
We want you to be completely satisfied with your purchase. Please review our return and exchange policy below.
30-Day Return Window
Returns accepted within 30 days of delivery
Original Condition
Items must be unused and in original packaging
Free Return Shipping
We cover return shipping costs for defective items
Return Process
1
Contact Customer Service
Email us at returns@jvlelectronics.com or call 0920-968-9194 or 0915-664-6857 to initiate your return
2
Receive Return Authorization
We'll provide you with a Return Merchandise Authorization (RMA) number and return instructions
3
Ship Your Return
Package the item securely with the RMA number clearly marked and ship using our prepaid label
4
Receive Refund or Exchange
Once we receive and inspect your return, we'll process your refund or exchange within 3-5 business days
Non-Returnable Items
The following items cannot be returned:
- • Custom or special-order parts
- • Electrical components that have been installed
- • Fluids, oils, and chemicals
- • Items damaged due to improper installation
- • Parts purchased more than 30 days ago
Exchange Policy
We offer exchanges for the same item in different specifications or for items of equal or greater value. If exchanging for a higher-value item, you'll pay the difference. If exchanging for a lower-value item, we'll refund the difference.
Exchange requests must be made within the same 30-day return window and follow the same return process.